These Terms of Use (the "Agreement") are a contract between you and "RatePunk" and govern your access to and use of RatePunk browser extension, the RatePunk website located at www.ratepunk.com and all other RatePunk websites (each, a "Website"), and other software applications and online services provided by RatePunk (collectively, the "Service").

Accepting the Terms

By using any portion of the Service, you agree to comply with and be bound by this Agreement. This Agreement applies to you regardless of whether you are a "Member" (which means you have created an account with RatePunk) or are a "Visitor" (which means that you are using the Service but have not created an account with RatePunk). The terms "you" or "User" refers to a Visitor or a Member. The terms "we" or "our" refers to RatePunk. You must be an individual and at least 18 years old, or the age of majority in your state or country of residence, to use the Service. You may not use the Service or accept this Agreement if you are not of a legal age and able and competent to form a binding contract with RatePunk. If you use the Service, you represent that you have the capacity to be bound by this Agreement. The Service is for personal, non-commercial use. You agree that you are not using the Service for or on behalf of any third-party or for any commercial purpose.

Amendments to this Agreement

RatePunk may modify this Agreement from time to time. Any and all changes to this Agreement will be posted on https://www.ratepunk.com/terms, and will be effective at the time of posting, unless otherwise noted. If our changes reduce your rights or increase your responsibilities, we will provide a notice to you of at least 30 days (by email and/or by way of other reasonable means, such as by posting notice of the changes on our Website). In addition, the Agreement will always indicate the date it was last revised. 

By continuing to use our services after any changes to this Agreement take effect, you agree to be bound by those changes. If you do not agree to the changes, you are free to exercise your right to stop using the Service and terminate this Agreement.

Privacy and your Personal Information

The Service is subject to RatePunk’s privacy and data protection practices (our "Privacy Policy"). Please read RatePunk’s Privacy Policy found at www.ratepunk.com/privacy. Our Privacy Policy explains how RatePunk collects, uses and shares your information when you visit our Website, use the RatePunk browser extension or otherwise access the Service.

Description of the Service

The Service includes a suite of tools that allows Users to search for deals and exclusive offers, to learn pricing and product information, and to look for savings when booking hotels online. As described in more detail below, Members can also use the Service to earn RatePunk cashback coins (as defined below). RatePunk offers a variety of ways to access aspects of our Service, including the Website, the browser extension, hotel vouchers and various subscription services.

In addition, you must become a Member to access some portions of our Service, including to earn and redeem RatePunk coins.

RatePunk does not charge fees to you for some parts of the Service. We try to locate the best publicly available offers and track product pricing. We make money to sustain the Service when you purchase or engage with these offers.

While we try to find you the best available deals and identify low prices, we may not always find you the best deal. RatePunk is not responsible for any missed savings or rewards opportunities.

While we attempt to provide accurate descriptions for the hotels, deals, and other information shown within or through the Service, much of the information we display (including offer descriptions) is provided by third-parties that we do not control. We do not warrant that the product descriptions, third-party offers, or related merchant information or terms shown through the Service (including the browser extension, Website, or emailed offers) are accurate, complete, reliable, current, or error-free. The inclusion of any products within the Website or RatePunk browser extension at a particular time does not imply or warrant that these products will be available at any other time.

Offers are provided subject to availability. Exclusions, restrictions, and terms and conditions (including third-party merchant exclusions, restrictions, and terms and conditions) may apply. Deals change often, and due to this, your application of offers, at checkout may or may not result in savings for your order.

Merchant Websites and Purchases

The Service allows you to view information about products listed for sale by third-party merchants online, find offers on those products, and track pricing information. RatePunk may provide product information and savings opportunities through our browser extension when you are on a third-party merchant’s website. You may also reach a third-party merchant website through a link from the Website or emailed offer, or a merchant website may be displayed to you through the RatePunk browser extension. However, in all cases any merchant product will be purchased directly from the merchant and through the merchant’s website. You are not buying the product from or through RatePunk. RatePunk is not a re-seller or distributor of any products of third-party merchants.

Merchant Cancellation

If you are unhappy with your merchant product purchase, if you wish to cancel your merchant product, or if you have another customer service inquiry regarding your purchased merchant product, you will need to contact the third-party merchant from whom you purchased the product. RatePunk is not involved in your merchant product purchase and is not able to assist with any customer service enquiries or cancellations related to that purchase. 

RatePunk Is Not Responsible for Third-Parties

All products you purchase from a third-party merchant, including those linked from the Website or RatePunk emailed offer, or displayed through the RatePunk browser extension, are: (a) priced by the applicable third-party merchant (including whether such prices include applicable taxes, and any additional fee); and (b) fulfilled and otherwise serviced (including but not limited to the processing of cancellations) by the applicable third-party merchant and not by RatePunk. RatePunk is not responsible for any third-party merchant products, or any information contained on the third-party merchant’s website (including if the third-party merchant’s website is displayed through the RatePunk browser extension).

You agree that your purchase from a third-party merchant is subject to such merchant’s own terms and conditions applicable to such purchase. You agree that RatePunk is in no way responsible or liable to you for any products you purchase through or using the Service, including for any product liability claim, improper charges, pricing errors, or inaccurate product descriptions. You acknowledge and agree that RatePunk is not liable or otherwise responsible for any breaches of credit card or debit card security or privacy by any third-party merchants.

RatePunk does not endorse, warrant or guarantee the products or services that are displayed through the Service and other advertised links to third-party websites. RatePunk is not an agent, distributor, re-seller, or otherwise responsible for third-party merchants or the activities or policies of those merchant websites or the products or services available on them. RatePunk does not promise or guarantee that the product details, prices, or other service terms, rates or rewards offered by any particular advertiser or other third-party via our Service are the best prices, best terms or lowest rates available in the market.

When you access third-party websites through our Service, you accept that there are risks in doing so, and that RatePunk is not responsible for such risks. We encourage you to be aware when you are on a third-party merchant website and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilise.

RatePunk has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices or opinions expressed in any third-party websites or by any third-party that you interact with through the Service. In addition, RatePunk will not and cannot monitor, verify, censor or edit the content of any third-party site or service. By using the Service, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

If you have a dispute with any third-party (including a merchant from whom you purchase a product in connection with the Service), you agree that RatePunk is under no obligation to become involved. To the maximum extent permitted by applicable law, you release RatePunk, our affiliates, and each of their respective officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to any dispute you have with a third-party in connection with the Service.

RatePunk browser extension

RatePunk Browser extension works on major browsers for desktop and operating systems, such as Apple's iOS operating system. Your use of the RatePunk browser extension may be subject to separate agreements you may enter into with your mobile device operating system provider (e.g., Apple® your mobile device manufacturer (e.g., Apple®), , and other parties involved in providing your mobile device service (which we individually refer to as a “Covered Third Party” and which we collectively refer to as "Covered Third Parties"). You agree to comply with all applicable third-party terms of service when using RatePunk browser extension. We are not a party to those agreements and we have no responsibility for the products and services provided by third parties. You acknowledge and agree that this agreement is between you and RatePunk, not with any Covered Third Party. You acknowledge and agree that we (and not any Covered Third Party) are solely responsible for the RatePunk browser extension and for providing any maintenance or support services for the RatePunk browser extension. 

Covered Third Parties have no warranty obligations whatsoever with respect to the RatePunk browser extension and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the RatePunk browser extension to conform to any warranty provided by us, if any, will be our sole responsibility.

We, not any Covered Third Parties, are responsible for addressing any claims relating to the RatePunk browser extension, including, but not limited to: (i) product liability claims; (ii) any claim that the RatePunk browser extension fails to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy, or similar legislation; and (iv) intellectual property claims.

If you are using the RatePunk Browser extension on an Apple® or Google® device, you acknowledge and agree that Apple® or Google® (as applicable), and their subsidiaries (as applicable), are third party beneficiaries of this Agreement, and that they will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary. Such rights may also accrue to other handset manufacturers and operating systems which participate in the RatePunk browser extension. 

To the extent the other terms and conditions of the rest of this Agreement conflict with the terms and conditions of this section, the terms and conditions in this section apply, but solely with respect to your use of the RatePunk browser extension downloaded from the Apple App Store or Google Play Store.

Account Information from Third Party Sites

When you establish an account with RatePunk, we may allow you to register your account, log-in, or otherwise link your RatePunk account with an account you maintain with a third-party, such as Facebook or Google ("Linked Account"). You represent that any Linked Account belongs to you and you are permitted to link it to your RatePunk account. RatePunk does not control the policies and practices of any third-party site or service, including any Linked Account you connect to the Service and RatePunk is not responsible for any actions or omissions of providers of a Linked Account, including related to accuracy, legality or non-infringement. RatePunk is not responsible for the products and services offered by or through your Linked Account. If permitted by your Linked Account, RatePunk may import information from your Linked Accounts to help better offer the Service to you.

RatePunk Cashback Program

We may from time to time make our cashback rewards coins ("RatePunk Cashback coins") available to you when you complete certain actions through our Service, as part of our cashback program (the “RatePunk Cashback Program”). When RatePunk cashback coins are available for eligible purchases made from a particular merchant, or for another action, we may indicate this to you within our Service.

You must have an Active Account (as defined below) in good-standing to participate in the RatePunk Cashback Program, and to earn and redeem RatePunk coins. Certain RatePunk Cashback coins redemption option requires that you have a valid PayPal account in good-standing to successfully complete a particular redemption option.

The RatePunk Cashback Program is not available in all countries or locations. Participation in the RatePunk Cashback Program is unauthorized in any jurisdiction where any portion of the program may violate (or may cause RatePunk  to violate) any legal requirements, and you agree not to participate if you are a resident of any such jurisdiction. The RatePunk Cashback Program is for personal, non-commercial use. You agree that you are not using (and will not use) the RatePunk Cashback Program for or on behalf of any third party, for any company, association, or group, or for any commercial purpose. You further agree that you will not participate in the RatePunk Cashback Program using multiple RatePunk accounts as a means of avoiding any prohibition of this Agreement or to earn RatePunk coins in excess of that which would otherwise be permitted under this Agreement.

You agree that RatePunk’s decisions regarding the RatePunk Cashback Program and your participation in it are final and binding and you agree to abide by all such decisions. RatePunk will be the sole arbiter in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination, suspension, or disabling of your participation in the RatePunk Cashback Program and/or the expiration of any RatePunk Cashback coins or other program benefits.

The most common way for you to earn RatePunk cashback coins is by making an eligible purchase from one of the participating third-party merchants while using our Service. RatePunk Cashback coins are not available for all third-party merchants or items.

If a third-party merchant site is participating in the RatePunk Cashback Program, you can earn RatePunk Cashback coins based on the eligible items that you purchase from that third-party merchant. You must follow the links and instructions as disclosed within the Service or in other RatePunk Cashback Program materials, in order to complete the eligible purchase and/or complete any other qualifying or required action(s) (for example, by clicking the “Activate Cashback” button from within the RatePunk browser extension before completing your purchase).

We may display to you the amount or range of RatePunk Cashback coins which you may earn in connection with an eligible purchase in a number of ways, including but not limited to: (1) a fixed percentage reward rate applicable for eligible purchases (for example, 3% in RatePunk Cashback coins based on the subtotal of eligible items), (2) a percentage reward rate range applicable for eligible purchases (for example, 1-4% in RatePunk Cashback coins based on the subtotal of eligible items), (3) a fixed number of points for an eligible purchase (for example, 10 RatePunk Cashback coins), or (4) a range of RatePunk Cashback coins for an eligible purchase (for example, 5-100 coins). If displaying a percentage reward rate or percentage reward rate range, the relevant percentage is applied to the subtotal of eligible items purchased from a participating third-party merchant, excluding tax or any additional fees. You can only earn RatePunk Cashback coins on eligible purchases, and certain items, product categories, and purchases are ineligible for RatePunk Cashback coins. Exclusions vary by merchant. Except for certain product-specific offers, we generally won’t be able to determine if the item(s) you have purchased are eligible for RatePunk coins until after you make your purchase.

The exact number of RatePunk Cashback coins that can be earned on an eligible purchase will be assigned by RatePunk based on your eligible items after you complete your purchase, but, subject to the terms of this Agreement and provided all of your items are eligible, will fall within the range or up to the maximum number disclosed to you, and will be based on a number of factors of our choosing, which may include random chance.

We may also offer other ways to earn RatePunk Cashback coins. Such earning opportunities may be subject to additional terms, as specified at the time of the offer. RatePunk Cashback Coins appear as soon as you are completing your purchase. Please claim it immediately because it won’t be possible to do it later. RatePunk Cashback coins will remain pending for approximately 60-90 days (although this varies based on the third-party merchant and may be longer or shorter in some instances). If part or all of your purchase is ineligible for RatePunk Cashback coins, or if you cancel your purchase or receive a refund on it (either through the merchant or via a chargeback or reversal of any kind), the number of RatePunk Cashback coins you receive on your purchase, whether or not showing as "pending," will be reduced accordingly based on the new subtotal of eligible items. If there are no eligible items in your order, you will not earn any RatePunk Cashback Coins on that transaction or order. You will not earn RatePunk Cashback Coins for any hotel reservation you canceled. 

RatePunk coins that are pending cannot be used or redeemed. You will be able to see in your Account Overview when RatePunk coins are no longer pending and become available to redeem.

We are able to provide RatePunk Cashback coins to you based on our agreements with third-party affiliate networks and/or third-party merchants in connection with your purchases. As such, we can only provide RatePunk Cashback coins to you when an action is successfully completed and tracked and after the relevant third-party completes its obligations to us with respect to such action. If the relevant third-party does not fulfil its obligations to us under the applicable agreement, then RatePunk may choose not to provide the RatePunk Cashback coins associated with that transaction to you. This includes instances where there are difficulties in tracking a transaction due to your use of an ad blocker or another service similar to RatePunk. This could occur if, for example, you have downloaded another browser extension that provides a service similar to RatePunk or navigated to a third-party merchant site by clicking on a link from another website that provides discount codes or price tracking services.

If you have questions or issues in connection with earning RatePunk Cashback coins for your transaction, please contact us hi@ratepunk.com. We may require you to provide copies of your order confirmation, order number, or other proof of purchase. We may elect to provide you RatePunk Cashback coins based on the information you provide.

Provided your account is active and in good standing, once you accumulate enough RatePunk Cashback coins, you can redeem those RatePunk Cashback coins into money as disclosed within the Service. RatePunk Cashback coins redemption option requires that you have a valid PayPal account in good-standing to successfully complete a redemption option. You may be required to collect a minimum amount of RatePunk Cashback coins (it is 100 RatePunk Coins) to cash it out (100 RatePunk Coins equals $10). This redemption is final and cannot be reversed once initiated by you. We may place other limitations on your ability to redeem RatePunk Cashback coins.

Redemption option is offered subject to availability, and may vary based on your location, and other limitations or factors, and may be subject to additional specific terms or limitations. Available redemption option for you will be displayed to you within the Service. Once the redemption is initiated, by you, it may take a certain amount of time for you to receive your award following completion of your redemption (for example, 5 working days, but this may be longer in some instances depending on the particular redemption option).

RatePunk Cashback coins cannot be purchased, are not your property, are not money, can expire as described below, and have no value prior to redemption. Upon redemption, additional terms may apply. RatePunk Cashback coins are not transferrable under any circumstances. Without limiting the foregoing, RatePunk Cashback coins are not descendible, and may not be transferred by operation of law (including via inheritance, bankruptcy, or in the event of divorce). It is your responsibility to determine what, if any, taxes apply to the benefits you receive through the redemption of RatePunk Cashback coins, and it is solely your responsibility to assess, collect, report and remit the correct taxes to the appropriate authority. We are not responsible for determining whether any taxes apply to your transaction or redemption, or for calculating, collecting, reporting or remitting taxes arising from any transaction or redemption.

RatePunk reserves the right at any time to cancel, modify, or restrict any aspect of our RatePunk Cashback Program, including any point redemption ratios, expiration terms, etc. RatePunk reserves the right to apply such changes retroactively to RatePunk Cashback coins already accrued. You agree that RatePunk has the right to limit the quantity of RatePunk Cashback coins you may earn, refuse to provide you RatePunk Cashback coins, or otherwise modify, restrict or limit your ability to earn or redeem RatePunk Cashback coins where RatePunk reasonably suspects that you have abused any RatePunk Cashback Program benefits or privileges, or have violated or acted inconsistently with this Agreement or applicable law. Unless doing so would put us at risk, in such cases, RatePunk will notify you. Abuse or violations that may result in suspension or termination include (but are not limited to): (i) using automated or fraudulent means (including artificially manufacturing transactions/spend) to earn RatePunk Cashback coins or otherwise participate in the RatePunk Cashback Program; (ii) your failure to abide by the requirements of this Agreement; (iii) the attempted or actual purchase, sale, or transfer of any RatePunk Cashback coins, and (iv) making a misrepresentation to RatePunk in connection with your participation in the RatePunk Cashback Program. You understand and agree that termination of your participation in the RatePunk Cashback Program will result in the immediate forfeiture of all RatePunk Cashback coins.

Maintenance of RatePunk Cashback Coins

To maintain your RatePunk Cashback coins, you must have an Active Account (as defined below) and earn at least 10 RatePunk Cashback coins during each consecutive 365 day period (for example, from April 10th of this year to April 10th of next year) (each a “365 Day Period”). An active account is a RatePunk account which you have made a purchase through, or logged into, during the prior 365 Day Period and earned at least 10 new RatePunk Cashback coins during that 365 Day Period (an “Active Account”). This means that, to the maximum extent permitted by applicable law, if you have not logged into your RatePunk account or made a purchase through it, and earned at least 10 new RatePunk Cashback coins in the last 365 Day Period, RatePunk has the right to reduce your RatePunk Cashback coins balance to zero (0), but we will notify you before that happens. To the maximum extent permitted by applicable law, you agree that any disputes about any such reduction of your RatePunk Cashback coins will be resolved by RatePunk, and you agree to abide by RatePunk’s resolution of such dispute.

If your RatePunk account is closed for any reason, you will no longer be able to redeem any RatePunk Cashback coins.

Your Log-In and Account Information

You agree and understand that you are responsible for maintaining the confidentiality of your Log-in ID, email address, password and any other personal identifying information or other codes used to access your RatePunk account or the Service ("Log-In Information"). If you become aware of any unauthorised use of your Log-In Information, you agree to notify RatePunk immediately.

Accurate records enable RatePunk to provide the Service to you. You agree to keep your email address, your other contact information and any payment information in your RatePunk account profile accurate and up-to-date. If you do not do this, the accuracy and effectiveness of the Service to you will be affected and you may not receive account notices that we deliver to you. If you fail to keep your contact information updated, you will still be deemed to have received any notices we deliver to the email address you last provided.

Electronic Notices

By providing us with your email address, you agree to receive all account related notices electronically, to that e-mail address. It is your responsibility to update or change that address, as appropriate. Notices will be provided in HTML (or, if your system does not support HTML, in plain-text) in the text of the e-mail or through a link to the appropriate page on our site, accessible through any standard modern, commercially available internet browser. We may also use your email address to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile and /or click "Unsubscribe" in any e-mail communications we send you.

Electronic Notifications

RatePunk may provide you with electronic notifications by email, push notification or other electronic means. Some electronic notifications are mandatory, including security-related notifications, such as when you update your log-in information or password.

Other types of notifications are voluntary and may be modified through the Service. They may be customised, deactivated or reactivated by you. These notifications allow you to choose alert messages for your account. RatePunk may add new notifications from time to time, or cease to provide certain notifications at any time. Each alert has different options available, and you may be asked to select from among these options upon activation of your notifications service. 

Electronic notifications will be sent to the email address you have provided as your primary email address for the Service.

Because notifications are not encrypted, we will never include your password. However, notifications may include your RatePunk login information and some information about your accounts. Anyone with access to your email will be able to view the content of these notifications. While you may disable certain voluntary notifications, we will still send you Service-related notices as needed to allow us to provide you the Service.  

RatePunk Premium Terms and Conditions

Users can subscribe to Premium directly through the website at https://premium.ratepunk.com/. You confirm that if you sign up through the website above, you will be provided a new user status and entitled to access a 7-day free trial. After that, in case of no cancellation request, you will be charged the annual subscription fee of $11.88.

  • Trial period: We offer a 7-day free trial to new users who register with RatePunk Premium. The account will be charged at the end of the free trial.
  • Flight deals: Subscribers will find the flight deals on the personal account reachable via this link: https://app.ratepunk.com/auth/sign-in Flight deals are renewed every 24 hours.
  • Home City Selection: Subscribers can specify their preferred home city to receive flight deals tailored to their location. They can update or modify their home city by contacting customer support.
  • Third-Party Providers: Flight deals may include links to trusted third-party providers, such as official airline websites, for booking flights. RatePunk is not responsible for any purchases made through these third-party providers, and customers should direct any inquiries or issues regarding bookings to the respective provider.
  • Cancellation Policy:
    • During the trial period: Customers can cancel the subscription during their trial period. 
    • Immediate Cancellation: Customers can choose to cancel their subscription immediately. In this case, the subscription will cease, and the customer will not be refunded. 
    • Scheduled End of Subscription: Alternatively, customers can opt to cancel their subscription to end after the current paid period. The subscription will be scheduled to terminate before the start of the subsequent billing cycle, ensuring no new charges are incurred.
  • Refund Policy: Refunds for canceled subscriptions will be processed according to the chosen cancellation method. Refunds will be issued using the original payment method and may take several business days to reflect in the customer's account.
  • Price Changes: RatePunk is not responsible for any fluctuations or changes in the prices of flights included in the dashboard and/or newsletter. The pricing of these services is determined and controlled by their respective providers. RatePunk does not have the authority to freeze or reduce prices on behalf of these providers. Customers should be aware that prices may vary and are subject to change without notice.
  • Liability: RatePunk is not liable for any discrepancies, errors, or changes made by third-party providers regarding bookings or services.
  • Modification of Terms: RatePunk reserves the right to modify or amend these terms and conditions without prior notice.

This clause clarifies that RatePunk cannot guarantee fixed pricing for flights and underscores the autonomy of the providers in setting and adjusting their prices.

By subscribing to the Premium service, the user agrees to adhere to these terms and conditions. Please contact our customer support team at hi@ratepunk.com for further assistance or inquiries.

Ratepunk reserves the right to interpret these terms and conditions and to make decisions regarding the Premium subscription service at its sole discretion.

Bundle Subscription Terms and Conditions

  • Bundle Deals: Subscribers will receive periodic bundle deals via email containing information about hotels, flights, and transfers. These deals are curated based on the subscriber's preferred home city.
  • Home City Selection: Subscribers can specify their preferred home city to receive bundle deals tailored to their location. Home city can be updated or modified by contacting customer support.
  • Bundle deals are designed for two adults traveling and occupying one hotel room. If more people are added to reservations, the price may change, and RatePunk cannot make any changes.
  • Third-Party Providers: Bundle deals may include links to trusted third-party providers, such as official airline websites, for booking flights, hotels, and transfers. RatePunk is not responsible for any purchases made through these third-party providers, and customers should direct any inquiries or issues regarding bookings to the respective provider.
  • Cancellation Policy:
    • Immediate Cancellation: Customers can choose to cancel their subscription immediately. In this case, the subscription will cease, and the customer will be refunded a prorated amount based on the remaining subscription period.
    • Scheduled End of Subscription: Alternatively, customers can opt to cancel their subscription to end after the current paid period. The subscription will be scheduled to terminate before the start of the subsequent billing cycle, ensuring no new charges are incurred.
  • Refund Policy: Refunds for canceled subscriptions will be processed according to the chosen cancellation method. Refunds will be issued using the original payment method and may take several business days to reflect in the customer's account.
  • Service Links: In addition to third-party provider links, some bundle deals may include links to RatePunk's services as an Online Travel Agency (OTA).
  • Price Changes: RatePunk is not responsible for any fluctuations or changes in the prices of hotels, flights, or transfers included in the bundle deals. The pricing of these services is determined and controlled by their respective providers. RatePunk does not have the authority to freeze or lower prices on behalf of these providers. Customers should be aware that prices may vary and are subject to change without notice.
  • Liability: RatePunk is not liable for any discrepancies, errors, or changes made by third-party providers regarding bookings or services.
  • Modification of Terms: RatePunk reserves the right to modify or amend these terms and conditions without prior notice.

This clause clarifies that RatePunk cannot guarantee fixed pricing for hotels, flights, or transfers and underscores the autonomy of the providers in setting and adjusting their prices.

The user agrees to adhere to these terms and conditions by subscribing to the Bundle service. Please contact our customer support team via hi@ratepunk.com for further assistance or inquiries.

Ratepunk reserves the right to interpret these terms and conditions and to make decisions regarding the Bundle subscription service at its sole discretion.

Flight Subscription Terms and Conditions

  • Flight Deals: Subscribers will receive periodic flight deals via email containing information about flights with discounts. These deals are curated based on the subscriber's preferred home city. Also, the flight deals will be available on the personal account reachable via this link: https://app.ratepunk.com/auth/sign-in?redirect=%2Fsign-in .
  • Home City Selection: Subscribers can specify their preferred home city to receive flight deals tailored to their location. They can update or modify their home city by contacting customer support.
  • Flight deal prices are based on one traveler. The price may change if the subscriber wants to purchase additional services on the flight (e.g. extra luggage, business class, etc.) or include more people.
  • Third-Party Providers: Flight deals may include links to trusted third-party providers, such as official airline websites, for booking flights. RatePunk is not responsible for any purchases made through these third-party providers, and customers should direct any inquiries or issues regarding bookings to the respective provider.
  • Cancellation Policy:
  • Immediate Cancellation: Customers can choose to cancel their subscription immediately. In this case, the subscription will cease, and the customer will be refunded a prorated amount based on the remaining subscription period.
  • Scheduled End of Subscription: Alternatively, customers can opt to cancel their subscription to end after the current paid period. The subscription will be scheduled to terminate before the start of the subsequent billing cycle, ensuring no new charges are incurred.
  • Refund Policy: Refunds for canceled subscriptions will be processed according to the chosen cancellation method. Refunds will be issued using the original payment method and may take several business days to reflect in the customer's account.
  • Price Changes: RatePunk is not responsible for any fluctuations or changes in the prices of flights included in the dashboard and/or newsletter. The pricing of these services is determined and controlled by their respective providers. RatePunk does not have the authority to freeze or reduce prices on behalf of these providers. Customers should be aware that prices may vary and are subject to change without notice.
  • Liability: RatePunk is not liable for any discrepancies, errors, or changes made by third-party providers regarding bookings or services.
  • Modification of Terms: RatePunk reserves the right to modify or amend these terms and conditions without prior notice.

This clause clarifies that RatePunk cannot guarantee fixed pricing for flights and underscores the autonomy of the providers in setting and adjusting their prices.

By subscribing to the Flights service, the user agrees to adhere to these terms and conditions. For further assistance or inquiries, please contact our customer support team at hi@ratepunk.com.

Ratepunk reserves the right to interpret these terms and conditions and to make decisions regarding the Flights subscription service at its sole discretion.

Vouchers Terms and Conditions:

  • Purchase and Redemption: Users may purchase vouchers at the full price or pay a deposit. They can be redeemed at any time within 24 months from the date of purchase.
  • Add-On: Full Protection: Users have the option to purchase an add-on called "Full Protection," which grants them unlimited changes after the reservation is confirmed. Without this add-on, users cannot change their reservation after confirmation.
  • Redemption Process: To redeem a voucher, customers must log into their account, select their desired travel dates, choose a hotel from our designated list, select a room, and provide the necessary information, including travelers' names. Other details are described in these terms and conditions section “RatePunk Reservation System Terms & Conditions”.
  • Hotel Selection: Vouchers can only be redeemed for hotel stays listed in our provided list. Customers can only use vouchers for bookings at hotels included in our list.
  • Expiration: Vouchers expire 24 months from the date of purchase. Expired vouchers will not be eligible for redemption, validity extension, or refund.
  • Modification: The purchased voucher cannot be modified or changed to other services or cash. 
  • Cancellation: Once a reservation is confirmed, users may cancel it according to the terms outlined in the refund policy.
  • Refund Policy: 30-Day Money Back Guarantee: Users are eligible for a full refund if the voucher is not redeemed within 30 days of purchase. The refund will be issued using the original payment method.
  • Reservation Confirmation:

User with Full Protection: If the reservation is confirmed and the user has purchased the "Full Protection" add-on:

Changes: Users can make changes to their reservation until the date specified in their reservation confirmation details. Available changes include dates, travelers, hotel, room, and meal type. No refund will be provided, but the payment will be applied toward the changes. Additional charges may apply if the customer selects a more expensive service, such as a better room or meal type.

User without Full Protection: If the reservation is confirmed and the user has not purchased the "Full Protection" add-on:

No Changes: No changes will be made after the reservation is confirmed. No refund will be provided for cancellations.

This refund policy outlines the conditions under which users are eligible for refunds based on whether the voucher is redeemed, whether the user has purchased the "Full Protection" add-on, and the status of the reservation confirmation. Moreover, all cancelations and modifications depend on the selected hotel and their policy, on which Ratepunk has no impact.

Gift Card Terms and Conditions

  • Validity Period: The $50 gift card is valid for 30 days from the date of issue.
  • Minimum Reservation Value: The gift card can only be applied to hotel reservations with a minimum total value of $300.
  • Currency Matching: The gift card's currency must match the reservation's currency.
  • Single Use: Each gift card can only be used for a single hotel reservation transaction.
  • Non-Refundable: The value of the gift card is non-refundable in the event that a reservation made using the gift card is canceled.
  • Usage Limitation: The gift card can only be utilized for hotel reservations made through hotels.ratepunk.com and cannot be redeemed for other services or cashed out.
  • Reservation Process: To use the gift card, customers must enter the unique code provided on the gift card during the checkout process on hotels.ratepunk.com.
  • Transferability: Gift cards are non-transferable and cannot be exchanged for cash or other services.
  • Misuse: Any attempt to misuse or fraudulently use the gift card will result in immediate cancellation and may be subject to legal action.
  • Modification of Terms: RatePunk reserves the right to modify or amend these terms and conditions without prior notice.
  • Liability: RatePunk is not responsible for lost or stolen gift cards or unauthorized use.

By using the gift card, the user agrees to abide by these terms and conditions. For further inquiries or assistance, please contact our customer support team at hi@ratepunk.com.

‌Ratepunk reserves the right to interpret these terms and conditions and make decisions regarding using the gift card at its sole discretion.

RatePunk Reservation System Terms & Conditions

These Terms & Conditions are an integral part of the RatePunk Reservation System Agreement, signed between you and RatePunk. These Terms & Conditions apply to all Bookings made through the RatePunk Reservation System and to all members of your party. Please read them carefully, before proceeding with your Booking.

By clicking on the “I agree with terms & conditions” box, you accept that you are creating a legal agreement on the terms and conditions below, and that this agreement is valid and legally binding. If there is any part of this document you do not fully understand, or if you have a query, please contact RatePunk before accepting it.

RatePunk reserves the right to modify these Terms & Conditions at any time without prior notice.

1. PARTIES

These Terms & Conditions are by and between RatePunk, hereinafter referred to as "Provider" and the other party "Client" (You).

Both parties agree the following:

2. DEFINITIONS

In these Terms & Conditions the following words and expressions shall have the following meanings, unless the context otherwise requires:

“Agreement” is the Provider Reservation System Agreement, signed between Provider and the Client, on the basis of which the Client was granted the use of the Reservation System.

“Booking” means both requested and confirmed Booking or reservation for Products or Services made by the Client.

“Booking Request” means the request by the Client to Provider for a Booking or reservation of Products or Services.

“Booking Confirmation” means Provider’ confirmation of the Client’s Booking Request.

“Reservation System” means the online system operated by Provider and accessible only via RatePunk browser extension, which allows the Client to make booking requests, bookings for accommodation or any other Products or Services offered by Provider.

“Reservation Process” means Provider’s booking procedures available via the Reservation System which the Client must follow in order to make Bookings.

“Products or Services” means any accommodation (at the hotels, villas, apartments etc.) product offered for sale/to book via the Reservation System.

“Accommodation Services” means the provision of sheltered overnight accommodation for a fee in appropriately equipped rooms, including at least a bed, offered as a main service to tourists (hotels, villas, apartments, etc.). The provision of overnight sheltered accommodation may include the provision of food services, fitness activities, entertainment and other.

“FIT” means Fully Independent Travel products or services sold by Provider to the Client.

“Prices” means the prices offered by Provider for the sale of Products or Services by Provider to the Client and displayed to the Client on the Provider Website or Reservation System.

“Special Booking Terms” means any special conditions, booking remarks, terms or information about the products or services as notified to the Client either during the Reservation Process or otherwise by the Provider.

“Cancellation Policy” means special rules, set out by the Provider or/and the Supplier, that apply to the Client in case of cancellation of a corresponding Booking. Cancellation policies apply for each Booking and may be different for each product or product type, service or service type, supplier, dates of travel etc.

“Free Cancellation Deadline” means the date by which the Booking may be canceled without being liable to pay a penalty. The Free Cancellation Deadline is specified in Cancellation Policy.

“Cancellation Penalty” means a penalty indicated in Cancellation Policy and payable by the Client upon cancellation of a corresponding Booking. Such penalty is intended to cover losses incurred by the Provider and/or its Supplier as a result of Booking cancellation.

“Website” means pages or a related group of pages which are linked together using the hypertext transfer protocol (“http”) located at https://hotels.ratepunk.com/home.

“Supplier” means anyone who gives products or services to the Provider.

“NET price” means that the full amount is payable for Product or Service.

“Service-start” means the date and time when the execution of Service is started: in case of accommodation services it means check-in date.

“Service-end” means the date and time when the execution of Service is completed: in case of accommodation services it means check-out date.

“Force Majeure Events” means events over which parties of these Terms & Conditions has no control, such as fire, earthquake, flood, substantial snowstorm, abnormal weather conditions, epidemic, explosions, strikes, riot, civil disturbance, lockout or industrial dispute or governmental or regulatory authority action, war, act of God, power cuts and communication network failures, and etc.

3. BOOKING REQUESTS AND CONFIRMATION

In order to purchase Provider Products or Services, the Client shall make the Booking Request in the Reservation System. Once the Booking Request has been submitted, the Reservation System will automatically confirm it and send a confirmation email message to the email address provided by the Client. Only when Provider confirms Booking Request, it becomes a definitive Booking not requiring Provider reconfirmation. The corresponding Booking Request is not considered to be confirmed or canceled, until the Provider confirmation email message is received.

Booking Request, also requests to amend or cancel the Booking cannot be accepted by telephone.

It is the Client’s responsibility to read the Special Booking Terms accompanying any Booking, Booking request, amendment, confirmation, cancellation or information otherwise brought to the Client’s attention by Provider and to ensure the Client is aware of all points affecting responsibilities of the Client. The Client will be liable for any charges or fees specified in Special Booking Terms of the corresponding Bookings the Client makes or attempts to make via Reservation System or otherwise.

Please note that each Booking must have all Client names mentioned in full. The name entered first will automatically be assigned as lead name. Please state all names as written in the passport to ensure a smooth check-in. For many cities in the USA, above all for Las Vegas and New York City, all Client names are mandatory based on requirements of the local or national authorities. In case not all names are specified in full, the Supplier or service provider may cancel your booking without prior notification. It is the Client’s responsibility to check the personal details carefully before confirming a Booking as incorrect details may result in cancellation of the Booking.

Please note that all Accommodation service Suppliers on the Provider Reservation System requires one of the clients to be at least 18 years old. In some states of the United States of America there are higher age limits. If you have booked accommodation in the United States and the clients are under 25 years of age, please contact the Supplier directly for clarification. This is fully the Client’s responsibility and Provider will not take any responsibility for violation of these policies.

4. AMENDMENTS

In most cases Booking amendments can be made through the Provider Reservation System. If it is not possible to make an amendment of the corresponding Booking on Provider Reservation System, the Client must contact Provider by sending an email with an amendment request to the Provider customer support (see section Contact Details) before the Cancellation deadline of the specific Booking. Provider shall not process any of Client’s requests made by phone. If the Client notifies Provider of cancellation without complying with the above-mentioned conditions, the order shall be considered as not to have been canceled and the original status of Bookings will be deemed accurate and applicable for all purposes, including charges and payments obligations.

Any amendments may be subject to new prices and new Special Booking Terms. In certain cases, name or any other changes are not permitted and the Booking may need to be canceled and rebooked and new prices and/or cancellation fees may apply.

Booking amendments can only be dealt with when requested by the Client to Provider. 

5. CANCELLATION AND CANCELLATION POLICY

Bookings can be canceled by sending a written email to Provider Customer Support (see section Contact Details), detailing the Booking number, service name and passenger name. Provider will send an acknowledgement of receipt and inform of all the charges, if any, which may be applicable. Booking cancellation request email is only acceptable and held legitimate if it comes from the Client directly.  

When making a Booking Request, the Reservation System always provides the Cancellation Policy and Special Booking Terms which apply for the requested Product or Service. The Free Cancellation Deadline specified in Cancellation Policy will be also provided together with Booking Confirmation, except when it is provided by Provider later (after receiving notice from the Supplier). Cancellations made before the Free Cancellation Deadline will not be charged. Cancellations made on and after the Free Cancellation Deadline will be subject to the Cancellation Penalty specified in Cancellation Policy.

Some of the Products or Services may not have a Free Cancellation Deadline and the Cancellation Penalty applies once the Booking is made. The Client confirms to be aware that in case such Booking is confirmed and canceled afterwards, charges will apply. This kind of Bookings as well as cancellation policies are often referred to as non-refundable or non-ref.

Any requests for cancellation on or after the Booking Service-start date must be sent to Provider Customer Support (see section Contact Details), which will inform you regarding any penalties that may be applied. Provider will charge the Cancellation Penalty as per Supplier‘s policy, which can vary up to 100% of the amount of the Booking.

In case the Supplier or the provider of the Product or Service confirms directly to the Client the cancellation free of charge after the Free cancellation deadline, the Client must present a written confirmation of free cancellation from the Supplier or the provider of the Product or Service. This written confirmation does not guarantee a refund of the Cancellation Penalty, but Provider will do their best to reduce or waive the Cancellation Penalty completely. Regardless, the Provider has the right to charge the Client as per the Booking Cancellation policy.

In cases when a Client asks to cancel the Booking one working day before Free Cancellation Deadline and doesn’t get canceled, depending on the reasoning of the cancellation, Cancellation Penalty may apply. All Booking cancellation emails must be sent at least 3 business days before the free cancellation deadline, which is provided in the confirmation email. 

No show by the Client at the Product or Service supplier in due time without prior notice shall be considered a cancellation.

Occasionally Suppliers or service providers report Provider about the errors in their cancellation policies. In such cases Provider reserves the right to modify the terms of Cancellation Policy applied for the Client even after the confirmation of a Booking. The Client will be informed about such modifications by email.

Provider reserves at its absolute discretion the right to cancel Client’s Bookings if they appear to have been made for the purpose of “holding space” for future sale or otherwise made in bad faith or contrary to these Terms & Conditions and/or the Agreement.

6. UNUSED SERVICES AND NO SHOWS

Generally, Products or Services are non-refundable after Service-strat, even if it is used only partially.

If the Client fails to show up at the Supplier the due date and/or time and does not advise Provider and Supplier of the same, the remaining portion of the Booking may be canceled without further notice. Unless specified otherwise, the Client may not receive a refund for all or part of the booking in the event of "no show".

7. PRICES

Unless otherwise stated, all prices shown in the Reservation System are NET and deemed to be definitive at the moment of confirmation. Prices of Products or Services are subject to change until the Booking is confirmed. 

Prices of Products or Services do not include any additional fees imposed by the supplier for cribs, rollaway beds, baggage fees, gratuities, meals and beverages, mini-bar, snacks, shows, tours, tips, telephone calls, liquor, laundry, and other surcharges or other services and purchases of a personal and/or supplementary nature which are not otherwise specified in the quoted prices or which are excluded from the price. The Supplier will assess these additional fees, charges, and surcharges directly to the Client. All personal charges must be paid at the time of service or as designated by the Supplier.

Prices shown in the Reservation System exclude any transaction fees or bank charges, which may occur depending on the payment method chosen by the Client (credit card, online banking or other online payments). Prices also exclude any government or authority taxes payable locally e.g. tourist/local/ecology/city tax.

Provider reserves the right to vary Prices after confirmation has been given only in the case of variations in VAT or other applicable taxes, or other conditions beyond Provider's control, such as exchange rate variations in excess of 3%, changes in the periods of trade fair events by hotels or similar situations.

Provider has a right to change Prices unilaterally or cancel Bookings after wrong publications on the Reservation System which contain obvious erroneous mistakes in prices and/or descriptions.

In case the Booking is for Accommodation Services prices quoted are per room. 

8. PAYMENTS

All Bookings will be settled by the Client by means of prepayment in full no later than the final payment date (payment due date) specified by Provider, unless a specific alternative Agreement has been made between the Client and Provider. The final payment date will be specified both online and/or on the invoice which will be sent to the email address provided by the Client once the Booking has been made.

The Client shall pay the amount due for the Booking by bank transfer, or by any other payment method approved by Provider. Provider will not accept any payments made by any third party.

If the payment has not been received, the Provider is entitled to cancel the Booking. Any cancellation cost of the Booking will be invoiced to the Client.

If the Booking is made within Free Cancellation Deadline or if the Booking is a subject to Cancellation Penalty as of the moment of its confirmation, the Booking must be paid immediately. If, in this case, the due amount has not been received within 24 (twenty-four) hours after making the Booking, the Provider has the right to cancel it. Any cancellation costs will be invoiced to the Client.

If the Booking is made anytime before the Free Cancellation Deadline, the Client has a right to choose “Pay Later”. In this case, the Client submits their credit card details and on the Free Cancellation Deadline the Provider will automatically charge the Client’s credit card. It is the Client’s responsibility to submit the correct credit card details throughout the Booking Process. If on the payment day the Provider does not succeed to charge the Client’s credit card for any reason, the Provider has the right to cancel the Booking and Cancellation Penalty may apply. 

All payments must be made in the currency that appears on the Provider invoice.

Booking numbers provided by the Reservation System must be included upon payment submission, in order Provider could clearly identify the Bookings to which the payment corresponds.

If for any reason the payment might not be received by Provider by the payment due date, the Client must send by email a copy of the payment to Provider Customer Support (see section Contact Details).

Provider will never settle with the Supplier before receiving the payment from the Client and cannot be held responsible for any consequences taken or not taken by the Supplier because of pending payments.

The Client is responsible for payment of all bank charges when making payments into the Provider’s bank accounts. Provider will not accept any charges from intermediary banks.

Before payment is received in full, Provider or the Supplier is not obliged to issue any tickets, confirmations, or other travel documents.

After receiving the payment Provider will send the confirmation or other travel documents by email to the Client.

Provider will invoice the Client for bookings electronically. Invoices shall be issued and sent to the email address provided (specified) by the Client in no later than 1 (one) week after the Booking Service-end date.

The use of RatePunk’s Reservation System is free. All hotel bookings initiated and made through RatePunk’s Reservation System are subject to the RatePunk Premium terms and conditions at https://premium.ratepunk.com/terms. If you fail to comply with terms and conditions no bookings will be accepted through RatePunk’s Reservation System. 

Hotel rates available on RatePunk’s Reservation System are subject to paid membership of RatePunk Premium. If you do not have a membership, the annual membership fee of $11.88 will be applied and automatically charged within the first hotel booking made through RatePunk’s Reservation System. If, in case, after the hotel booking is confirmed, you cancel the membership, the hotel reservation will be automatically canceled. 

9. ACCOMMODATION SERVICES

9.1. ACCOMMODATION CATEGORIES, DESCRIPTIONS AND PHOTOGRAPHS

The categorization of the accommodation with stars is used to give a general overview of the quality of the accommodation and approximate level of facilities, services and amenities available. The criteria of these evaluations can vary in each country, depending on the local institution that defines the criteria. In certain countries the categorization with stars is not used for an official evaluation.

Accommodation descriptions in Provider Reservation System represent a generalization of all worldwide accepted criteria and can only be used as a guideline source. Provider cannot guarantee a particular level of quality or standard of accommodation and is not responsible for the categories and star ratings as these have been provided to Provider and accepted in good faith. Provider is also not responsible for the accuracy of the information provided in the accommodation textual description, including, but not limited to contact details (address, coordinates, telephone number, email etc.), range of provided services etc.

Hotel and/or guest room photographs are provided to give a general overview of the accommodation. Guest room photographs may be of a different category to the one the Client books and not identical to the room Client is allocated at the accommodation.

Star ratings do not necessarily reflect all the amenities or services that might be available at an Accommodation, and some amenities and features may not be available in every room or at every property with a particular star rating. If there are particular amenities or features that are important to you, please contact Provider Customer Support (see section Contact Details) and inquire as to the availability of such amenities or features.

9.2. SPECIAL REQUESTS

If the Client has any special requests (for example, dietary requirements or room location) the Client must specify it during the Reservation Process, or such requests can be sent by email to Provider customer support (see section Contact Details) immediately after the Booking Request is made. Provider will pass on all such requests to the relevant Supplier. Unfortunately, Provider cannot guarantee that such special requests will be met. If the Supplier is unable to meet any such requests, neither Provider nor Supplier can have any liability to the Client in this respect.

9.3. CHANGES OF ACCOMMODATION BOOKING

Provider will always do its best to ensure that all confirmed Bookings are accepted by the Accommodation Service provider. If for some reason the Booking cannot be honored by Accommodation Service supplier (e.g. accommodation is closed, overbooked, has maintenance problems, cannot provide/honor the room(s) booked, etc.), Provider is responsible for finding alternative accommodation of a similar standard to the Client. If the alternative hotel is not acceptable to the Client, the Client may receive a full refund for the paid Booking and no charges are applied even if the Booking is non-refundable. If the Client decides to book an alternative property or the original accommodation at a higher rate by themselves, the conditions of the compensation should be agreed in advance, otherwise the refund of the price difference is not guaranteed.

If the Client accepts Provider offer of the alternative accommodation, the Client is deemed to waive the right to a refund for the accommodation which cannot be honored by the accommodation supplier.

When the Provider receives prior notice from the Supplier about the changes of accommodation, Provider shall advise the Client immediately and contact by email, upon receipt of such notice from the Supplier. Provider will issue all the support and assistance for the best possible solution, however it cannot be held responsible and accepts no liability for any losses or costs that might occur as a result of relocation as this is completely beyond Provider control.

10. EMERGENCY SUPPORT

In case the Client would be refused at check-in or whenever the Client is asked to pay directly to the Supplier for the services listed on the confirmation, the Client shall immediately contact Provider by an email (see section Contact Details). 

Provider emails (including Customer Support email) are only monitored during office working hours (see section Contact Details). 

In case the Client is charged by the Supplier for the services which are already included in the initial Booking confirmation, all receipts and/or other proof of payment must be collected and submitted to Provider for a claim and request of refund or adjustment.

In case the Client fails to contact Provider Customer Support, no refund can be claimed, as Provider was not given the chance to solve the matter and it may be that late cancellation or no-show charges apply.

11. COMPLAINTS

Any Complaints about improper Products or Services should be brought to the attention of the Product or Service supplier on the spot. In case the problem has not been satisfactorily solved during the time the Product or Service is being used, the Client must send the complaint with all relevant correspondence to Provider in writing. Provider will not, in any event, handle any complaint that was not brought to the attention of the Supplier or Provider during the time the Product or Service being used and Provider will not deal with any complaints received later than 15 (fifteen) days after Service-end date.

Provider only accepts complaints that are sent in writing by email to Provider Customer Support (see section Contact Details) and which are accompanied by a written proof that the problem was reported on the spot to the Supplier’s management.

12. THE CLIENT’S RESPONSIBILITY

The Client is fully responsible for all Bookings made through Provider Reservation System.

Provider has no responsibility for losses or accidental expenses due to delay or changes in transport schedules, defaults or overbooking by airlines, sickness, Force Majeure Events or any other causes that are beyond Provider’s and the Supplier’s control. All such losses or expenses are the Client’s responsibility. Provider strongly recommends buying appropriate private insurance prior to a trip.

Travel documents, including visas, as well as the compliance with customs regulations, are the Client’s and its party’s responsibility. Provider shall not be liable for costs incurred by Clients not carrying proper travel documentation.

In case the Client or any member of its party behave in an inappropriate manner or cause damage, distress, offense or injuries to others or if the Client’s actions risk damage to persons or property of others including the Supplier or third parties, the Client will bear the full consequences and costs of eventual actions taken against the Client by Provider, the Supplier or legal authorities.

Should Provider be held liable for any costs, damages, fines, fees etc. as a consequence of the Client’s or a member of its party’s inappropriate actions by the supplier or third parties (including legal authorities), the Client shall fully indemnify and hold Provider harmless from any of such claims (including legal fees incurred by Provider in order to defend itself).

RatePunk's Intellectual Property Rights

The contents of the Service, including its "look and feel" (e.g., text, graphics, images, logos and button icons), photographs, editorial content, notices, software (including html-based computer programs) and other material are protected under copyright, trademark and other laws. The contents of the Service belong or are licensed to RatePunk or its software or content suppliers. RatePunk grants you the right to view and use the Service subject to this Agreement. Any distribution, reprint or electronic reproduction of any content from the Service other than as expressly permitted in this Agreement or with our prior written consent, is prohibited. If you would like to request such permission, send us an email at hi@ratepunk.com

Your right to access and use the Service is personal to you and is not transferable by you to any other person or entity. You are only entitled to access and use our Service for lawful, internal, and non- commercial purposes. Subject to your compliance with this Agreement, RatePunk hereby grants to you, a personal, worldwide, non-assignable, non-sublicensable, non-transferrable, and non-exclusive license to (i) use the software and content provided to you as part of the Service (for personal, non-commercial purposes; and (ii) download a single copy of our software for such use.

You agree that RatePunk may use your feedback, suggestions, or ideas in any way, including in future modifications of the Service, other products or services, advertising or marketing materials (although any use of your personal information will be subject to our privacy policy).

Technology Disclaimer

Your access and use of the Service may be interrupted from time to time due to third-party failures outside of our control (such as unavailability of general internet infrastructure). Access and use may also be interrupted for periodic updating, maintenance or repair of the Service by RatePunk. While we will make reasonable efforts to make the Service available to you, we do not promise that it will be available at all times.

You are responsible for providing the device, wireless service plan, software, internet connections, and/or other equipment or services that you need to download, install, and use the RatePunk browser extension. We do not guarantee that the RatePunk browser extension can be accessed and used on any particular mobile device or with any particular service plan. We do not guarantee that the RatePunk browser extension will be available in, or that orders for products can be placed from, any particular geographic location.

RatePunk cannot always foresee or anticipate technical or other difficulties which may result in failure to obtain data or loss of data, personalisation settings or other service interruptions. RatePunk cannot assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, communications or personalisation settings.

Rules for Posting Content

As part of the Service, RatePunk may allow Users to post content on various publicly available locations in the Service ("User Content"). You agree in posting User Content to follow the following rules:

You are responsible for all User Content you submit to the Service.

By submitting User Content to us, you represent that you have all necessary rights and hereby grant us a perpetual, worldwide, irrevocable, non-exclusive, royalty-free, sublicensable and transferable license to use, reproduce, distribute, prepare derivative works of, modify, display, and perform all or any portion of the User Content in connection with the Service and our business, including without limitation for promoting and redistributing part or all of the site (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each User a non-exclusive license to access and use your User Content through the Service, and to use, reproduce, distribute, prepare derivative works of, display and perform such User Content as permitted through the functionality of the Service and under this Agreement.

You may not post or transmit any message, data, image or program that would violate the property rights of others, including unauthorized copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion.

You may not interfere with other Users' use of the Service, including, without limitation, disrupting the normal flow of dialogue in an interactive area of the Service, deleting or revising any content posted by another person or entity, or taking any action that imposes a disproportionate burden on the Service infrastructure or that negatively affects the availability of the Service to others.

Prohibited Activities

You represent, warrant, and agree that you will not contribute any content or otherwise use the Service or interact with the Service in a manner that:

Infringes or violates the intellectual property rights or any other rights of anyone else (including RatePunk);

Violates any law or regulation or this Agreement;

Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;

Involves the sharing of any information which is false, inaccurate or misleading;

Jeopardises the security of your RatePunk account or anyone else’s (such as allowing someone else to log in to the Service as you);

Attempts, in any manner, to obtain the password, account, or other security information from any other User;

Violates the security of any computer network, or cracks any passwords or security encryption codes;

Runs Maillist, Listserv, any form of auto-responder or "spam" on the Service, or any processes that run or are activated while you are not logged into the Service, or that otherwise interfere with the proper working of the Service (including by placing an unreasonable load on the Service’s infrastructure) or that would bypass the navigational structure or presentation of the Service;

"Crawls," "scrapes," or "spiders" any page, data, or portion of or relating to the Service or Content (through use of manual or automated means);

Copies or stores any significant portion of the Content;

Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Service; or

Circumvents, removes, alters, deactivates, degrades or thwarts any protective or security measure, or any content protections, which RatePunk has implemented as part of the Service.

If you violate or infringe any of the rules above, we may immediately suspend or terminate your right to use or access the Service.

Limitations on RatePunk's Liability

The Service is provided on an "as is" basis. RatePunk specifically disclaims any and all warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and any warranties arising out of course of dealing or usage of trade.

We are not responsible for loss or damage resulting from your use of the Service that is not ‘foreseeable’. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you agree to this Agreement, both you and we are aware that it might occur.

The Service is provided for personal, non-commercial use only. We have no liability for any loss of profit, loss of business, loss of contract, business interruption, or loss of business opportunity in connection with your use of the Service.

You are solely responsible for ensuring the accuracy of any User Content that you provide (and for the consequences, should such User Content not be accurate).

We don’t exclude or restrict our liability in any way that would be unlawful, including our liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Ending your Relationship with RatePunk (and vice versa)

This Agreement will continue to apply until terminated by either you or RatePunk as set out below. If you want to terminate this Agreement, you may do so immediately at any time by closing your account for the Service. Please use the directions below to cancel your account, only if you have created a Membership. Otherwise just uninstall RatePunk and stop visiting our Website and using the Service.

Email hi@ratepunk.com to cancel your account. Upon doing so:

your account will be closed, your RatePunk Cashback coins balance be zeroed out (so be sure to redeem any RatePunk coin you accumulated beforehand), and your ability to log in deactivated; and

any data in our records will be retained subject to our privacy policy.

RatePunk may immediately, at any time, terminate this Agreement (and therefore your right to access and use the Service) by notifying you (if safe to do so) to the e-mail address provided by you as part of your Registration Information. Unless the reason for RatePunk doing this is that you have breached this Agreement in a serious way, in these circumstances, we will let you redeem your remaining RatePunk Cashback coins.

Governing Law and Forum for Disputes

This Agreement, and your relationship with RatePunk under this Agreement, shall be governed by the laws of Lithuania. However, if you are based outside Lithuania, the additional consumer rights and protections you are entitled to under the laws of the country in which you are based will also apply.

In the event of any dispute which you are not able to resolve by contacting us, you can bring legal proceedings in the courts. Alternatively, you may submit any dispute to the European Commission Online Dispute Resolution platform for online resolution, accessible [here].

Miscellaneous

If any portion of this Agreement is deemed unlawful, void or unenforceable by any court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

You agree that if RatePunk does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which RatePunk has the benefit of under any applicable law), this will not be taken to be a formal waiver of RatePunk’s rights and that those rights or remedies will still be available to RatePunk.

All covenants, agreements, representations and warranties made in this Agreement shall survive your acceptance of this Agreement and the termination of this Agreement.The term "including" in this Agreement means "including but not limited to."

Your Comments and Concerns

The RatePunk Premium is operated by Yard Venture, UAB.

All feedback, comments, requests for technical support and other communications relating to the RatePunk Premium should be directed to: hi@ratepunk.com.

Copyright Policy

REPORTING CLAIMS OF COPYRIGHT INFRINGEMENT

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the RatePunk Premium infringe your copyright, you may request removal of those materials (or access to them) from the RatePunk Premium by submitting written notification to our copyright agent designated below. In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

  • Your physical or electronic signature.
  • Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the RatePunk Premium, a representative list of such works.
  • Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
  • Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
  • A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the written notice is accurate.
  • A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

RatePunk’s Premium designated copyright agent to receive DMCA Notices is:

NAME: DMCA Agent

RatePunk, Inc.

ADDRESS: Aludarių g. 3, LT-01113, Vilnius, Lithuania, EUROPEAN UNION

EMAIL: hi@ratepunk.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the RatePunk Premium is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

COUNTER-NOTIFICATION PROCEDURES

If you believe that material you posted on the RatePunk Premium was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a “Counter-Notice”) by submitting written notification to our copyright agent designated above. Pursuant to the DMCA, the Counter-Notice must include substantially the following:

  • Your physical or electronic signature.
  • An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
  • Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
  • A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
  • A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the RatePunk Premium may be found) and that you will accept service from the person (or an agent of that person) who provided the us with the complaint at issue.
  • The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on the RatePunk Premium was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

Contact Us

RatePunk welcomes comments, questions, concerns, or suggestions. Please send us feedback by emailing us at hi@ratepunk.com or writing us at Aludarių g. 3, LT-01113, Vilnius, Lithuania, EUROPEAN UNION